Sales and plans
Questions about plan fit, volume, annual billing or onboarding your catalogue.
hello@myevent-labs.ioContact
Talk to a person, not a queue
Email is the fastest way to reach us. Include the workspace name and the quote reference if your question is about a specific quote.
Support
Something is not working, or you are unsure how a figure was calculated.
hello@myevent-labs.ioPrivacy and security
Data handling questions, access requests, or coordinated disclosure of a vulnerability.
hello@myevent-labs.ioWhat to include
For support requests, tell us what you expected and what happened, and the approximate time it happened. Do not send client confidential material that is not already inside your QuotePilot workspace. If a security issue could affect other customers, email us before posting anything publicly, and give us a reasonable window to respond before disclosure.
Response times
We aim to reply to support email within one business day, Australian Eastern time. Security reports are prioritised ahead of that queue.